FAQs

1. Where are you located?

We are based in Albuquerque, New Mexico, United States. All orders are processed from this location.

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2. Do you ship internationally?

Yes! We ship to many countries around the world. Delivery times vary depending on your location.

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3. How long does shipping take?

• USA: 3–7 business days

• International: 7–21 business days
  You will receive a tracking number once your order is shipped.

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4. Can I pay cash on delivery (COD)?

Yes, Cash on Delivery is available for selected countries. If it's not available in your region, you can pay by card or PayPal.

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5. How can I contact customer service?

You can email us anytime at info@my-winjoy.com. We respond within 24 hours.

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6. What is your return policy?

You have 14 days after receiving your order to request a return. Items must be unused and in original packaging.
Visit our Return Policy page for more details.

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7. What if I receive a damaged item?

Please contact us immediately at info@my-winjoy.com with your order number and a photo of the product. We'll take care of it quickly.